Please take a minute to read through our booking policy. No-shows and last-minute cancellations disadvantage our business, our staff, and our clients. They also mean that other clients cannot book those time slots with us and may miss out or have to go elsewhere for their appointment. Therefore we hope that you appreciate the introduction of our Booking Policy. 

When you book an appointment at Hoi Polloi Beauty Center is an acknowledgment of our cancellation policy.

Appointment Confirmation

We may require a valid credit card to secure your booking for group bookings and big appointments.

If you need to change, reschedule or cancel an appointment please notify the salon at least 24 hours prior to your treatment. Failure to do so will regrettably result in a 50% cancellation fee being charged. We kindly request 24 hours notice so that we can offer that time slot to another client. However if you can’t provide us with 24 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, to avoid the 50% late cancellation fee.

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 24 hours, the following may be implemented a 50%

cancellation fee will be charged to the credit card on file.

Arrival 

New clients, please arrive 5 minutes prior to your appointment. This will allow time for you to fill out a consultation form. Existing clients please arrive on time for your appointment. Please note: If you arrive late, it may compromise the full length of your treatment as we endeavour to remain on schedule for all of our guests.

If you have any symptoms of being unwell, please reschedule your appointment and we thank you for your co-operation with this.

Your health and wellbeing are our top priority. For your safety, you will be asked to complete a consultation form that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable.

If you have a condition which may be contraindicated to any of our treatments, our therapists reserve the right to decline continuing with your treatment. If this happens, it will be done in a discreet and professional manner as we always have your health and wellbeing as our number one priority. We may ask you to see a GP or specialist eg podiatrist, osteo etc. for a written letter that we may continue to perform your treatments. 

All of our therapists are trained professionals and we provide professional services only. With this in mind, any suggestive remarks or requests that are not suitable, will result in the treatment being stopped immediately with the full cost of the invoice to be paid. If deemed necessary, we will not hesitate to contact law enforcement if our therapists are ever made to feel uncomfortable or unsafe in their work environment.

Please be courteous to our clients and turn your mobile phones off or on silent so everyone can relax and receive the best possible treatment they deserve.

Please note that lost, stolen or destroyed gift vouchers cannot be refunded in cash or replaced.

Your gift voucher or valid credit card may be required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Changing, rescheduling or cancelling a treatment with less than 24 hours notice will result in a forfeit of your gift voucher.

All Gift Vouchers have a 12 month expiry period from date of purchase and must be redeemed by this expiry date.